I recently received a great question in my email from a loyal subscriber, Leslie. She was wondering what customer service and shipping speed were like for several different online makeup retailers. This really isn't something that gets addressed too often in videos, so I thought I would give you all a brief rundown of my experiences with different companies- so if you decide to place an order as well... you'll know what to expect! :)
Probably has the slowest shipping. It can take a couple of weeks to get to you. At one point (through an error at my post office) I didn't get an order so I called customer service and they quickly sent me another order. So I'm pleased with their customer service- but don't plan on getting your ELF stuff right away after you place the order.
Also- early on when I was ordering from ELF- it seemed like some of their items would be out of stock and- it wouldn't show on their website so you'd expect to receive them... but then they just wouldn't come and there would be a note on the packing sheet. That was kind of frustrating, but it hasn't happened to me in a long time. A really cool thing ELF does- they'll offer a free magazine subscription when you order more than a certain amount... currently it's only 15 bucks! They say what magazine they're giving you on the front page... I've received subscriptions of Glamour and Shape!
I really haven't had to deal one on one with their customer service, but I haven't heard anthing negative about them. Their shipping is kind of in the middle- it might take a week for the products to get to you, but when they do, they are very nicely packaged so the makeup isn't getting tossed around in a box.
I like how you're able to see on their website what's out of stock before you place the order. Plus they give you free lip gloss with every order! :) You'll also receive FREE shipping if you spend more than $40!
Awesome shipping and overall customer service experience. The stuff comes VERY quickly after you place the order-and since many of their beauty products are palettes- it's important that they're packaged very carefully so things aren't popping out/breaking... and they definitely take that into consideration.
Brushes I've ordered from there have come individually wrapped in tissue paper & bubble wrap... You'll occasionally get a free sample tossed in there too! Great company.
This company has FANTASTIC shipping/customer service as well. They pay so much attention to packaging your items with plenty of padding- I don't think it's possible for the items to break in any way! Plus- the items come so fast. I've never had a problem with anything being out of stock. Also- they'll occasionally throw in some free samples!
Also- you can get a free sample kit for free (just pay shipping)... and you'll get 5 mini jars of different products- whatever you choose! You have the option of trying 3 foundations, a concealer, and a blush.Bee Luscious:
This company prides itself on fantastic customer service, and I've had an excellent experience as well. It seems they really take an interest in every individual customer, so if you have questions about products- you'll be able to get them answered by someone who knows their stuff.
Items are always packed in bubble wrap and I've never received any broken or damaged items. The company is currently offering 25% off your entire shopping cart order... so that's awesome!
Thanks for checking out my blog everyone, and have a grea weekend!